Refund policy
Last updated: November 12, 2026
This policy applies to purchases from Your skin. Your moment. Contact our store first for help with a return, cancellation, damaged item or order problem.
When to request a return
Please request a return within 30 days of delivery. This request window follows our current Shopify Collective return workflow; it does not mean every item or condition is automatically eligible. We review the product, its condition and the applicable supplier requirements before issuing authorization. A manufacturer's direct-purchase guarantee does not automatically extend this store's return window.
Skincare, lip care and cosmetics
For a change-of-mind return, keep the item unused and unopened, with its seals and original packaging intact. If an item has been opened or used, contact us before sending it back so we can review whether the supplier permits a return in your circumstances. We do not promise that opened or used personal-care products will be accepted.
These condition requirements do not prevent you from reporting a defective, damaged, incorrect or misdescribed item or exercising rights provided by applicable law.
How to request a return
- Email parralyakym@gmail.com with your order number, the item, the reason for the return and whether it has been opened or used. Add photos for damage or an incorrect item.
- Wait for our written authorization and the correct return instructions or label. A supplier may need to review the request. Do not ship an item to our business address or to an address found on a manufacturer's website without instructions from us.
- If authorized, use the destination and instructions provided for that item. Items from different suppliers may need separate returns.
Return shipping and fees
For change-of-mind returns, you are responsible for return shipping unless we confirm that a return label is provided at no cost to you or applicable law requires otherwise. We will explain any applicable return-shipping cost before you proceed. Do not purchase return postage before receiving authorization. We do not charge a restocking fee for approved returns.
Damaged, defective or incorrect items
Inspect your order on arrival and contact us promptly if there is a problem. For Timeless items, please report damage ideally within 48 hours with your order number and photos of the item and packaging to help us coordinate with the supplier. Keep the item and packaging until you receive instructions. This requested reporting time does not limit your statutory rights.
Refunds
We will notify you of the decision after the authorized return has been received and reviewed, where a return is required. Approved refunds are issued to the original payment method. For Collective orders, supplier review and settlement are part of the return workflow; we will communicate the status rather than promise an unconfirmed processing date. Your bank or payment provider may take additional time to post a refund.
Original shipping charges are not automatically refundable for a change-of-mind return. We will explain what is included in the approved refund. Refunds or other remedies required by law for defective, incorrect, misdescribed or undelivered goods are not restricted by this policy.
Cancellations and exchanges
Contact us immediately if you need to cancel or change an order. We will check whether fulfillment can still be stopped; cancellation is not guaranteed once fulfillment has started. Exchanges require prior review and are not automatic.
Your rights and questions
Nothing in this policy limits rights you may have under applicable consumer-protection law. For questions before buying or help with an order, email parralyakym@gmail.com or use our contact form.