Shipping policy

Last updated: November 12, 2026

This policy applies to purchases from Your skin. Your moment. We currently accept shipping orders to addresses in the United States.

Direct shipping from our suppliers

Products supplied through Shopify Collective are shipped directly to you by the supplier. Items from different suppliers may arrive in separate packages, with separate tracking details and delivery estimates.

Timeless Organics Skin Care processing and delivery

Timeless Organics Skin Care publishes an estimated order-processing time of 1–3 business days, excluding weekends and holidays. Its published standard-shipping estimate is 3–7 business days after shipment. Processing time is separate from transit time.

These are supplier reference estimates, not guaranteed delivery dates. The shipping service and any order-specific estimate shown at checkout apply to your selected option. Holidays, promotions, weather and carrier delays can extend delivery. We do not promise next-day processing, same-day dispatch or guaranteed expedited delivery.

Other brands

Processing and delivery times vary by supplier and item. Timeless estimates do not apply to other brands. Review the product information and the delivery options at checkout, or contact us before ordering if you need clarification.

Shipping charges

Your shipping charges are calculated at checkout for your destination, the items in your order and the available shipping option. Review the complete total before paying. Timeless website shipping promotions, free-shipping thresholds and direct-retail flat rates do not automatically apply to purchases from our store. Shipping is free only when the checkout explicitly shows a zero shipping charge for your order.

Tracking and address changes

When your order ships, we will send the available tracking information. A tracking link may take time to show its first carrier scan. Check your delivery address before placing your order. If you notice a mistake or need to request cancellation, contact us immediately. We cannot guarantee a change or cancellation once fulfillment has started.

Damaged, missing or delayed orders

Contact us promptly if an item arrives damaged, the wrong item arrives, tracking stops updating or a package is missing. For damage, please send your order number and photos of the item and packaging, ideally within 48 hours of delivery so we can promptly coordinate with Timeless. Keep the packaging while we investigate. This reporting request does not limit your rights under applicable law.

We will help investigate delivery problems with the supplier and carrier. An estimated delivery date is not a guarantee, and any remedies required by applicable law remain available.